Creamy Vanilla Instant Coffee

Kaphi Stories (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from www.kaphistories.com (the “Website”).

By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, register, or contact us, we may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party gateways)

Non-Personal Information

We may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and browsing behaviour

This information helps us improve website performance and user experience.

How We Use Your Information

Your information may be used to:

• Process and fulfill orders
• Communicate order confirmations, shipping updates, and support responses
• Improve our products, services, and website functionality
• Send promotional emails or offers (only if you opt in)
• Prevent fraud and ensure secure transactions

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

• Trusted third-party service providers (payment gateways, courier partners, IT services)
• Legal or regulatory authorities if required by law

All third parties are required to maintain confidentiality and use the information only for authorized purposes.

Payment Security

All payment transactions are processed through secure, PCI-compliant payment gateways. Kaphi Stories does not store or have access to your complete payment card details.

Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You may choose to disable cookies through your browser settings; however, certain features of the Website may not function properly.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

Kaphi Stories reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Kaphi Stories📧 Email: info@tbhh.in🌐 Website: www.kaphistories.com

Return & Refund Policy

Kaphi Stories

At Kaphi Stories, we take pride in delivering high-quality coffee products. Due to the nature of food and consumable items, we follow a strict but fair return and refund policy.

1. No Returns on Opened or Used Products

As our products are consumable food items, we do not accept returns or exchanges once the product has been:

• Opened
• Used (partially or fully)
• Tampered with

This is to ensure hygiene, safety, and quality for all customers.

2. Eligible Cases for Return / Replacement

We will gladly assist you in case of the following issues:

• Damaged product on delivery
• Wrong product delivered
• Missing items in the order
• Product received past its expiry date

To be eligible:

• You must notify us within 48 hours of delivery
• The product must be unused and unopened
• Original packaging must be intact

3. How to Raise a Return or Replacement Request

Please email us at [info@tbhh.in] with the following details:

• Order ID
• Clear photos or video of the product showing the issue
• A brief description of the problem

Our team will review the request and respond within 2–3 business days.

4. Resolution Process

Once your request is approved, we will offer one of the following, based on the situation:

• Replacement of the same product, or
• Store credit, or
• Refund to the original payment method

Refunds (if applicable) are processed within 5–7 business days after approval.

5. Shipping Damage Disclaimer

While we ensure secure packaging, occasional damage may occur during transit. Please do not accept visibly damaged packages at the time of delivery. If accepted, damage claims must be reported within 48 hours with proper evidence.

6. Orders Not Eligible for Returns or Refunds

We do not accept returns or refunds for:

• Change of mind
• Taste or flavour preference
• Incorrect address provided by the customer
• Failed delivery due to customer unavailability

7. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once shipped, orders cannot be cancelled

8. Contact Us

For any questions related to returns, refunds, or cancellations, please contact:

📧 Email: info@tbhh.in 🕒 Business Hours: Monday to Friday, 10 AM – 6 PM IST

Shipping & Delivery

Orders are generally dispatched within 2 working days after receipt of payment and are shipped via reputed national courier partners with tracking facilities. Once your order is shipped, tracking details will be shared via email and SMS.

Orders are delivered within a maximum of 15 days from the date of placing the order. Delivery timelines may vary depending on the customer’s location and serviceability of the area.

Our courier partners operate between Monday to Saturday, 9:00 AM to 7:00 PM, excluding Sundays and public holidays.

Delivery timelines are subject to factors beyond our control, including weather conditions, strikes, or unforeseen transport delays.

Shipping charges include handling, packing, and postage costs and may vary based on the products ordered or the total shipment weight. Orders placed separately cannot be combined, and shipping charges will apply to each order.

Cash on Delivery (COD)

COD is available for orders with a value between ₹100 and ₹1000. A COD fee of ₹50 will be applicable.

Payments

We support the following payment methods:

• Credit Cards
• Debit Cards
• Net Banking
• UPI
• Wallets

Charges & Payment Issues

If you notice any unrecognized charges on your card or account, please check with authorized family members or colleagues first. If the charge is still unrecognized, report it within 30 days by emailing us at info@tbhh.in.

In case of payment failure, please retry after ensuring:

• Correct account or card details
• Accurate billing information
• Stable internet connectivity

If your account is debited despite a payment failure, the amount is usually reversed within 7 business days. For assistance, please contact info@tbhh.in with your order number.

Returns & Exchanges

Returns or exchanges are accepted only if the delivered product is damaged or defective.

• Requests must be raised within 7 days of delivery
• Products must be unused and in original condition
• Exchanges are permitted only for the same product

To request a return or exchange, email info@tbhh.in with:

• Order number
• Description of the issue
• Clear images or video of the damaged or defective product

Requests will be reviewed, and confirmation will be shared within 48 working hours.

We do not offer doorstep pickup. Once approved, products must be shipped within 7 days of confirmation to:

The Barefoot Hospitality & HarvestB509, Silver Springs, Taloja, MIDC, Navi Mumbai

Return shipping charges must be borne by the customer.

Refunds (If Applicable)

Once the returned product is received and verified, the refund will be initiated.

• Refunds are processed to the original payment method within 30 days
• COD refunds will be made via IMPS or cheque, as convenient
• Shipping charges are non-refundable

Late or Missing Refunds

If you have not received your refund:

• Check your bank account
• Contact your bank or payment provider

If the issue persists, please email info@tbhh.in with your order details.

Cancellations

Orders can be cancelled within 12 hours of placement. Once the order has been dispatched and tracking details are shared, cancellations are not permitted.

Customer Support & Grievance Redressal

For queries, complaints, or support, please contact our Grievance Redressal Officer:

Customer Manager

The Barefoot Hospitality & HarvestB509, Silver Springs, Taloja, MIDC, Navi Mumbai

📧 Email: info@tbhh.in

Store in a cool, dry place away from direct sunlight. Once opened, transfer the coffee into an airtight container to preserve freshness and aroma. Always use a dry spoon and ensure the container is tightly sealed after every use.

Terms & Conditions

Welcome to Kaphi Stories. These Terms & Conditions (“Terms”) govern your use of our website www.kaphistories.com and the purchase of products from us. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Kaphi Stories

Kaphi Stories is an online platform offering coffee products, including but not limited to roasted coffee beans, ground coffee, and related merchandise.

2. Eligibility to Use the Website

By using this website, you confirm that:

• You are at least 18 years of age, or
• You are accessing the website under the supervision of a parent or legal guardian

3. Account Information

You may be required to provide accurate and complete information when placing an order. You agree to:

• Provide current and accurate details
• Maintain confidentiality of your account information
• Accept responsibility for all activities under your account

Kaphi Stories reserves the right to suspend or terminate accounts found to be fraudulent or in violation of these Terms.

4. Product Information

We make every effort to display accurate product descriptions, pricing, and images. However:

• Coffee is a natural product, and flavor notes may vary
• Product images are for representation only
• Minor variations in packaging or appearance may occur

Kaphi Stories does not guarantee that all product descriptions are error-free.

5. Pricing & Payment

• All prices are listed in INR (unless stated otherwise)
• Prices are inclusive/exclusive of taxes as mentioned on the product page
• We reserve the right to change prices without prior notice

Payments are processed securely through third-party payment gateways. Kaphi Stories does not store payment card details.

6. Order Acceptance & Cancellation

• Placing an order does not guarantee acceptance
• We reserve the right to cancel or refuse any order due to:
  • Stock unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity

Orders may be cancelled by customers within [6–12 hours] of placement, provided the order has not been processed or dispatched.

7. Shipping & Delivery

• Delivery timelines are estimates and may vary due to external factors
• Kaphi Stories is not liable for delays caused by courier partners or unforeseen circumstances
• Risk of loss passes to the customer upon delivery

8. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, available on the website. By placing an order, you agree to the terms outlined in that policy.

9. Intellectual Property

All content on this website, including:

• Logos
• Text
• Images
• Graphics
• Website design

is the property of Kaphi Stories and protected under applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

10. Prohibited Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Upload malicious code or viruses
• Infringe on intellectual property rights

Violation may result in termination of access and legal action.

11. Limitation of Liability

To the maximum extent permitted by law, Kaphi Stories shall not be liable for:

• Indirect or consequential damages
• Loss of data or profits
• Product dissatisfaction due to personal taste preferences

Our liability shall not exceed the amount paid for the product purchased.

12. Indemnification

You agree to indemnify and hold harmless Kaphi Stories from any claims, damages, or expenses arising from:

• Your misuse of the website
• Violation of these Terms
• Infringement of third-party rights

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Mumbai, Maharashtra.

14. Changes to Terms

Kaphi Stories reserves the right to modify these Terms at any time. Updated versions will be posted on the website, and continued use constitutes acceptance of the revised Terms.

15. Contact Information

For any questions or concerns regarding these Terms, please contact us:

📧 info@tbhh.in
🌐 www.kaphistories.com